Return & Refund Policy

Contact Watch Winders by email or phone within 7 days of receiving your order. Provide your order number and the reason for the return so our customer service team can review it and share instructions.

You may return any unworn, undamaged watch within 7 days of delivery for an exchange (minus shipping and handling fees). Please note:

• Only faulty or damaged items are eligible for return or exchange.
• No returns are accepted after 7 days of receipt.
• Items with noticeable wear or stains will not be accepted.
• All returned items must be in original condition with packaging intact.
• Watches failing quality inspection will be returned without refund or exchange.
• Returns are not accepted once a bracelet has been resized or a rubber strap improperly cut.
• Clearance-sale items are ineligible for return.
• Returns must comply with our user agreement.

An exchange is available for a change of mind if you selected the wrong product. The customer covers shipping and handling fees.

A 25% restocking charge applies for a change of mind or a late customer-initiated order change.

Please return watches in their original packaging. Avoid applying tape directly to the watch box to prevent a PKR 10,000 charge.

While we guarantee our own timeframes, courier errors cannot be guaranteed — but shipping costs will be refunded in such cases. Rural or non-covered locations may experience delays beyond the company's responsibility. Contact our customer service team for an investigation.