FAQs — Watch Winders
Everything collectors ask us most — authenticity, pricing, returns and refunds.
How can I be sure that your watches are authentic?
All watches — whether new or pre-owned — are guaranteed 100% authentic, with intact serial and reference numbers. We've maintained an impeccable track record for over a decade and never sell counterfeits. New watches come from trusted authorised dealers, while pre-owned pieces are personally verified by our co-owner. We offer a full refund if any watch proves inauthentic.
Do you entertain bargains on your watches?
We maintain competitive pricing, with most watches priced to sell within 90 days. We typically decline below-cost offers, as our prices already reflect market leadership. That said, our inventory is reviewed periodically for selective price reductions.
Do you have a price beating policy?
Yes. Submit verifiable proof of a lower price from a reputable retailer, and we'll match that price and aim to beat it. The policy excludes clearance sales, liquidations, special promotions, misprints, and offers from auction sites or private sellers.
What should I do if my item is defective, incorrect or damaged?
Contact us within three days of receiving your order, providing your order number, photos and any related references so we can resolve it promptly.
How long does the returns process take?
Please allow 7–10 business days after we receive your return. We'll notify you by phone once it's complete.
When can I expect my refund?
Refunds are credited to your original payment method within 7–10 business days of us receiving the returned item or processing the cancellation.