Privacy Policy

a. This privacy policy ("Privacy Policy") applies to the collection and processing of personal data ("Personal Data") by Hombolt Writing Center, operating watchwinders.pk ("Watch Winders Pakistan", "we", "us", "our"), in connection with our website. This Privacy Policy will help you understand how we collect and use your Personal Data and what we do with it.

b. By visiting our website and/or purchasing something from us, you agree to us handling your Personal Data in accordance with this Privacy Policy.

a. Personal Data includes any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

b. Information you may provide us through the website includes:

• Contact data, such as your first and last name, email address, billing address, shipping address and phone number.
• Profile data, such as the username and password that you may set to establish an online account with us.
• Communications that we exchange with you, including when you contact us with questions or feedback, through the website, email, phone, or social media (including Facebook, Instagram and WhatsApp).
• Transactional data, such as information relating to or needed to complete your orders placed through our website, including order numbers and transaction history. Payment card details are processed securely by our payment partners and are not stored on our servers.
• Technical and usage data collected automatically when you visit our website, such as device type, browser, pages viewed and general location, gathered through cookies and analytics tools.

We use your Personal Data for the following:

a. Provide you with the products that you order from our website, including delivery and order confirmation (which may take place via phone call or WhatsApp).

b. Respond to your questions or requests.

c. Improve our operations.

d. Prevent, detect and manage risk against fraud and illegal activities.

e. Comply with our financial, regulatory and other legal obligations.

f. Send you advertisements, newsletters and service updates, where permitted.

g. Improve content and website layout.

h. Resolve disputes that may arise.

To enable us to provide our services to you on our website, we may share your information with trusted third parties. Such third parties include:

• Payment processors and financial institutions, including Safepay and associated banks and card networks, for the secure processing of online payments;
• Courier and logistics partners, who receive your name, delivery address and phone number in order to deliver your order;
• E-commerce and analytics service providers that host and help us improve our website (including Shopify, on which this store is built, and website analytics tools);
• Any third parties that you have directly authorized to receive your Personal Data.

We share Personal Data with third-party business partners only when this is necessary to provide our products and/or services. We do not sell your Personal Data.

a. We make reasonable efforts to ensure a level of security appropriate to the risk associated with the processing of Personal Data. We implement access control measures (physical and virtual), security protocols, policies and standards to ensure that our security infrastructure is in compliance with reasonable industry standards. We maintain organizational, technical and administrative measures designed to protect Personal Data within our organization against unauthorized access, destruction, loss, alteration or misuse. All traffic on this website is encrypted via TLS (HTTPS).

b. We have also put in place procedures to deal with any suspected Personal Data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

a. We will only retain your Personal Data for as long as necessary to fulfil the purposes we collected it for. This includes, for example, the purposes of satisfying any legal, regulatory, accounting or reporting requirements, and the establishment or defence of legal claims.

b. We will retain your information for as long as your account is active or as needed to provide you with our services, comply with our legal and statutory obligations, or verify your information with a financial institution.

You may request access to, correction of, or deletion of your Personal Data, or opt out of marketing communications at any time, by contacting us at watchwinderspk@gmail.com or on WhatsApp at +92 349 5279578. We will respond to legitimate requests within a reasonable time.

Hombolt Writing Center (Watch Winders Pakistan)
House 17, Street 74, G-13/2, Islamabad
Email: watchwinderspk@gmail.com
Phone / WhatsApp: +92 349 5279578