Pre-Orders & Special Orders

At Watch Winders, we understand the allure of a unique timepiece. If you have your heart set on a particular watch that's not in our current inventory, we're here to help. Our extensive network and relationships with suppliers mean we can often source that special watch you're after.

• Contact us: Reach out with details of the watch you're looking for. The more information you can provide, the better.
• Confirmation: Once we've identified the watch and confirmed availability with our suppliers, we'll contact you.
• Order placement: After all details are confirmed and you're happy to proceed, we'll place the special order on your behalf.
• Advance payment: A 50%–100% advance payment is required to confirm your special order.
• Order duration: The typical duration for a special order is between 15 and 45 days.

If 45 days is exceeded, you have the option to:

• Continue waiting and cooperate with the company.
• Exchange: Choose any watch from our stock of similar or higher value (with the difference paid by you).
• Temporary replacement: While waiting, wear any pre-loved watch from our stock of similar value. Once your pre-ordered watch arrives, the pre-loved watch must be returned and you'll receive your special order.

Circumstances sometimes change, and you may need to cancel. Please be aware of the following terms:

Product in transit: If the product is in transit and has not yet arrived in Pakistan, a cancellation fee of 50% of the product's price will be deducted from your refund. Special orders of watches not currently in stock are governed by the return policies of our suppliers — returns might be declined, and even unworn items may be subject to restocking fees.

Product in Pakistan: Once the product has arrived in Pakistan, cancellations for pre-orders or special orders cannot be accommodated.

We appreciate your understanding. If you have any questions, please get in touch with our customer service team.